Earlier this week I approached the Director of LP's day care to ask if they would be getting a new, working refrigerator in LP's classroom. She claimed that the problem is not the fridge, rather it is the wiring in the building and since it is a city-owned building the City is responsible for fixing it.
Well, this answer is unacceptable. However, since it is an election year and I happen to be a resident of the City in question, I decided to write to the Mayor. I figured it would be similar to all of my experience dealing with the customer service departments of different companies.
When my husband and I bought our home two years ago, we were thrilled at the opportunity it offered. It seemed to us to be the ideal place to raise a family. When our daughter arrived in May 2006, we were excited to make use of many of the facilities available for families.
For the past year, [LP] has attended...a day care center in space leased from the City. Unfortunately, I am concerned about her health and well-being due to the condition of the building. Because the structure is city-owned it is difficult to have improvements made to the facility. For example, the refrigerator in my daughter's classroom does not have a stable power supply. For some reason the fuse trips often and unexpectedly. While City Engineers have been out to inspect the wiring their standard response is that the fix is temporary and really, the entire building needs to be rewired.
Obviously this response is not acceptable. Especially considering that the Center cares for children from 3 months to 4 years old. As I am sure you are aware, milk products are vitally important to the physical development of children in this age range. It is critical that working refrigeration be available in all of the classrooms at the building.
Thank you very much for your time. I look forward to your response.
RESPONSE (half an hour later):
I am checking this out, but someone from my staff will be contacting you for more info.
Granted, he didn't say much, but I am still impressed that he responded at all and so quickly. I Will keep you posted.
PS - I found my keys. In my bag. Where they were supposed to be. Can you say genius?